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Head of Client Services

Club DNA

ClubDNA provide a modern solution for professional football clubs. Our intelligent contract management system automates document creation, coordinates negotiations and is a central tool for all player administration

Posted
16 May 2024
Status
Full Time
Permanent
Location
England
Closing date
31 May 2024

About Club DNA:

Club DNA is a dynamic and innovative SAAS technology company located in Wigan, Greater Manchester. We are committed to delivering cutting-edge solutions aimed at elite football clubs. Club DNA is the first integrated platform solution that will transform the way football clubs manage their most valuable assets - player contracts.

https://club-dna.com/

Role Overview:


As the Head of Client Services at Club DNA, you will be responsible for leading the Client Services team, ensuring the delivery of exceptional service to our clientele. You will operate at a senior level, interfacing directly with executives, administrators and key decision makers of reputable and established clubs, and will be accountable to the Directors.

Key Responsibilities:

  • Lead and manage the Client Services Team, providing direction, guidance, supervision and support.
  • Establish and maintain strong relationships with clients, ensuring their needs are met and expectations are exceeded.
  • Develop and implement strategies for improving client satisfaction and retention.
  • Serve as the primary point of contact for escalated client issues and concerns, providing timely and effective resolutions.
  • Collaborate with the sales and development teams to identify opportunities for growth within existing accounts.
  • Monitor and assess industry trends and best practices. Share insights with the team to enhance service delivery.
  • Monitor and analyse key performance indicators to track the effectiveness of Client Services efforts and identify areas for improvement.
  • Prepare and present reports on Client Services activities and performance to senior management.
  • Write high level feature request specification documents.

Requirements:

  • Minimum of 10 years of experience in Client Services, with a proven track record of success.
  • Experience operating in front of senior-level executives.
  • Exceptional leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Strong problem-solving and decision-making skills.
  • Ability to thrive in a fast-paced, dynamic environment.
  • The ability to show initiative by presenting new ideas, practices and road maps for implementation.
  • Bachelor's degree in business administration, marketing, or a related field preferred.
  • PRINCE2/APM project management qualifications preferred but not compulsory.

Benefits:

  • Pension contribution.
  • 37.5-hour workweek with flexible working arrangements.
  • Three days per week working in our office located in Wigan, providing a collaborative environment.
  • Strong opportunities for professional development and growth within the company.
  • Drive the expansion of the business through the UK and European markets.

How to Apply:

If you are skilled and passionate about Client Services and looking to join a dynamic team, please click 'Apply Now' to submit your CV and a cover letter detailing your relevant experience and qualifications.

We look forward to reviewing your application and potentially welcoming you to our team.



Additional Information

Status
Full Time
Permanent
Job Type
Administration
Team Operations & Logistics
Sport
Football
Salary information
£50,000 - 60,000

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