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Impact and Evaluation Officer

Chelsea FC

Chelsea Football Club is an English professional football club based in Fulham, West London. Founded in 1905, they play their home games at Stamford Bridge.

9 Jul 2024
Full Time
Closing date
22 Jul 2024

What We’re Looking For:

Are you a data-driven professional with a passion for making a difference? Do you excel at measuring and evaluating outcomes to maximize social impact? If so, we have an exciting opportunity for you to join Chelsea FC Foundation as an Impact and Evaluation Officer.

PLAY YOUR PART (Main Responsibilities):

  • Become Foundation Salesforce specialist, supporting delivery staff with setup, input and routine monitoring of data across all Foundation programmes.
  • Train all new Foundation delivery staff in how to use Salesforce, conducting regular staff check-ins and identifying where additional support is required.
  • Work closely with the Communications team to share stories of impact from across the Foundation, grounded in data and evidence.
  • Conduct qualitative (interviews and focus groups) and quantitative analysis on existing Foundation programmes, with a focus on learning, adapting and improving programmes.
  • Review existing staff members monitoring and evaluation training needs, identifying any potential knowledge gaps and CPD opportunities for all Foundation staff.
  • Support the Foundation’s monitoring and evaluation responsibilities in accordance with the needs of each funder. Ensuring programmes are generating the outcome and social impact stated within the funding applications.

DO THE RIGHT THING (Our Expectations):

  • To demonstrate and live by the club’s values; Here to Win, Be Brave, Do the Right Thing, Play Your Part, Many Teams, One Club and Proud to Be Chelsea
  • To adhere to the Foundation’s policies and procedures, including Health & Safety, Financial Authorisation, Confidentiality and GDPR.
  • To act as an ambassador for diversity, equality, and inclusion, and demonstrate a positive commitment by treating others fairly in line with our Equality, Diversity & Inclusion Policy and reporting any acts of discrimination through appropriate channels.
  • To create a safe environment and act to protect all young people and vulnerable adults that are either in your care or attending club premises, and report any concerns to the Safeguarding Lead
  • To report any misconduct or suspected misconduct to the HR Department

HERE TO WIN (Measures of Performance):

  • Ensuring all work is completed to a high standard and within the set deadlines.
  • All sensitive information handled with due care and discretion.

PROUD TO BE CHELSEA (Person Specification):


  • 1-3 years of experience in a similar role (Impact Measurement, Monitoring and Evaluation, Insight, Research or similar).
  • Familiarity with monitoring and evaluation systems, such as Salesforce or similar.
  • Familiarity with drafting, conducting and analysing surveys, using online survey software.
  • Experience of working within a Charity (an advantage, not a requirement).

Skills and Behaviours:

  • Excellent attention to detail and accuracy coupled with strong IT literacy (intermediate Excel user).
  • The ability to gather both quantitative and qualitative data and analyse and interpret it and communicate conclusions and recommendations in a clear and compelling way.
  • Assertive, self-starter who works effectively and efficiently whilst demonstrating resilience and responsiveness to issues in a rapidly changing environment.
  • Excellent team working skills which embody proactivity, enthusiasm and a hands-on approach.
  • Experience of working with sensitive, confidential and personal data.
  • Passionate about the positive impact that sport, and professional sports clubs in particular, can have on their local communities.
  • Familiarity with the sports charity sector is a plus.

Our commitment to Equality, Diversity and Inclusion:

At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.?

If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you.

Chelsea FC and the Foundation is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate.

How to Apply

Please click APPLY NOW to begin the application process.

Additional Information

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