Community Support Officer

Job Title: Community Support Officer
Duration: Full time
Salary: £25,000 per annum
Location: Loughborough / Home Working
Reports to: Leagues and Competitions Manager
Closing Date: 5pm Monday 21st October
Interview date: 31st October (Loughborough)

Role Overview

Wheelchair basketball is the biggest Paralympic team sport in the UK. It is a fast-paced and fast-growing sport that allows disabled and non-disabled people to compete together in its domestic leagues and competition.

British Wheelchair Basketball is the national governing body for wheelchair basketball in the United Kingdom. We are a registered charity and representative body of wheelchair basketball in England, Northern Ireland, Scotland and Wales.

We are responsible for delivering the sport at all levels, from grassroots to the GB teams who compete at the Paralympic Games. We run domestic leagues and competitions, run coaching and development programmes and qualifications for coaches and officials, and support a network of clubs across the country. We also run the GB elite performance programme and the development pathways that underpin it.

Overview of the role:

The Community Support Officer is the first point of contact for our community and is critical in ensuring the smooth running of our sport. They will be involved in ensuring that our clubs know who to go to for advice and support, that our leagues and competitions run smoothly and that our education system is accessible. It is a critical, customer-facing role that shapes the experience of people of our sport.

Whilst the role will predominantly support our Leagues and Competitions Manager, it will work across the whole Participation directorate, which will enable the post holder to gain all-round experience of sport development. There will also be the opportunity to get involved in areas such as our high performance and our commercial and marketing departments. This is an entry level role that will provide a great first step for anyone who is keen to develop a career in sport.

Main responsibilities

Customer Service – Provide high quality customer service to provide accurate and prompt information, support and advice to members of the wheelchair basketball community

League and Competitions – Management of our Leagues and Competitions is crucial to the development of our sport. In this role you will be responsible for vital tasks in the efficient running of the BWB Leagues and Competitions including liaising with clubs and our volunteer workforce to plan fixtures. You will be responsible for implementing BWB regulations, including administration of key functions such as transfers, clearance, visa endorsements, protests and sanctions. You will also be responsible for ensuring that the high standards of safeguarding requirements for BWB competitions are met and administering the DBS process. You will also manage and administrate the FIBA Live Stats function, utilising data to promote the national leagues.

Classification Administration – Efficiently support the application process for Eligibility and Classification. The role will guide athletes through the process and maintain data records in line with Playwaze.
Playwaze Maintenance and Administration – Take the lead on the management of the BWB online data management system. This will include ensuring that accurate records and data are held on the current system, as well as maintaining fixtures, memberships, licenses and communities to maximise the functionality and smooth running of the platform. You will need to work alongside clubs to promote the use of session admin, online payments and registrations as well as managing data records to assist reporting and insight of BWB programmes. You will also play a lead role in developing the new system that BWB will be scoping and implementing later in the year.

Event Administration and Delivery– Support the delivery of high-quality events during the Season, maintaining exceptional communication with Teams, Officials and Volunteers throughout. Focusing on an athlete centred approach, the role will aid the planning and implementation of both competitions and events such as the Cub conference by fulfilling integral tasks such as accommodation bookings, registration, team information and accreditation.

Other:

Support the smooth running of the Participation Team, including delivery of activities and courses.
Ensuring the health, safety and welfare of all involved with wheelchair basketball.
Following safeguarding procedures for children and adults at risk.
Undertaking other duties as appropriate to achieve BWB objectives

Job description: Full Job Description and Person Specification

How to apply

Please complete the British Wheelchair Basketball Application Form (below)

We are committed to safeguarding and promoting the welfare of children and young people and expect the same commitment from all staff and volunteers.

BWB is an equal opportunities employer and welcomes applications irrespective of age, disability, religion or belief, marital or civil partnership, pregnancy or maternity, gender reassignment, ethnicity, sex, sexual orientation.

Supporting Information:

Job Description and Person Specification

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