Membership Services Advisor
British Triathlon
British Triathlon is the governing body for swim bike run activities in the UK.
- Posted
- 2 May 2022
- Status
- Part Time
- Location
- England
- Closing date
- Open Applications
From driving medal-winning performances around the world, to supporting beginners embarking on their first ever swim bike run experience, we’re on a mission to give everyone the opportunity to give triathlon a go.
We have a brilliant opportunity to be part of our team of Membership Service Advisors, made up of fantastic people passionate about giving the best experience to our members and the British Triathlon community. With almost 30,000 members, we believe that great customer service is key to our excellent retention rates. Every interaction with our members matters and is at the heart of what we do.
THE ROLE
We are currently recruiting for a part time role which will be between 2.5 and 3 days per week, please indicate your preference on your application.
POSITION OVERVIEW
As the first point of contact and face of British Triathlon, you will provide a professional and engaging service to our members via email and phone, whilst giving accurate advice and efficiently solving a range of customer queries.
Our Membership Services team are critical in delivering outstanding customer service and are at the heart of what we do. You will focus on the day-to-day delivery of membership services and the role will have ongoing engagement with other departments such as Clubs, Coaching and Regional Managers, meaning communication skills and strong relationship building abilities are a must!
Each day, you’ll be:
- providing cutting-edge customer support to members, parents, clubs and potential new customers
- answering phone calls, emails and general enquiries - understanding the needs of the customer and offering solutions
- engaging in great conversations and proactively finding ways to enhance the customer experience
- performing general admin duties to keep our customer satisfaction levels sky high
WHO WE’RE LOOKING FOR
We are looking for an enthusiastic, motivated, and positive individual, experienced in delivering best in class customer service. You’ll love talking to people on the phone, online and face-to-face and engaging with both members and other departments within the organisation. You’ll enjoy problem solving with intention to reach the best possible outcome and going the extra mile to make people happy.
Ideally, you will also have experience of databases and using technology to deliver the most effective and efficient service. You’ll be good under pressure, organised and willing to learn.
WHATS IN IT FOR YOU
In addition to your competitive salary, there are lots of other perks, including:
- 25 days holiday + Bank Holidays (Pro Rata)
- Flexible, hybrid working role.
- Pension scheme that’s matched up to 6%
- Bupa Cashback Healthcare Scheme
- Treat yourself with PerkBox Discounts
- Fancy a new bike? Year-round Cycle to Work scheme available
- Discounts on Campus gym membership and access to world class facilities
- Free campus parking so you can park right by the front door
The role will be based at the British Triathlon headquarters located at Loughborough University
Please see job description for a detailed outline of the role and person specification.
Informal enquiries can be made to Membership Manager, Charlotte Spice - email: [email protected].
To Apply:
Please click 'Apply Now' to submit a CV and covering letter/video that explains what motivates you to apply and explaining why you feel you are right for the role
Should you require any adjustments to be made throughout the application process or upon appointment, please contact HR and we will make every effort to meet your specific requirements.
Closing Date: This role will close once sufficient suitable applications have been received, therefore your early application is encouraged
Interview date: Interviews will be held either in person or online
British Triathlon is committed to equality of opportunity for all staff and applications from all suitably qualified persons are encouraged. Details of our Equal Opportunities Policy can be found on our website: www.britishtriathlon.org under ‘About’ and then ‘Policy Documents’
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