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Finance Administrator

British Dressage

British Dressage is the organisation which oversees all affiliated dressage competitions and training in the United Kingdom. British Dressage is a member of the British Equestrian Federation.

26 Jul 2022
Full Time
Closing date
31 Aug 2022

Purpose of the Role

Working as an integral member of the British Dressage finance team, and reporting to the Financial Controller, the Finance Administrator will provide central administrative support to the finance team, including specific responsibility for managing the post room and fulfilment of orders through the online BD shop, delivering high standards of customer service at all times.

Main Responsibilities

  • Provide effective organisation and administrative support for the finance team.
  • Manage the processing, fulfilment, and dispatch of all merchandise orders through the

    online BD shop, liaising with customers as required.

  • Act as the central point of contact for shop enquiries, answering calls and emails, ensuring that everyone experiences high standards of customer service.
  • Deal with all enquiries in a professional and courteous manner, obtaining relevant information or referring to the relevant member of the team as appropriate.
  • Manage the stock control and ordering of all shop merchandise and office stationery to always maintain adequate stock levels.
  • Process all invoices relating to merchandise orders, inputting using the SAGE accounts package.
  • Collate information with regard to daily Stripe and PayPal sales.
  • Ensure accurate records are always maintained and assist with the year-end stock take.
  • Process all incoming and outgoing post, ensuring that deliveries reach the relevant recipients, liaising with Royal Mail and couriers as required.
  • Ensure that the storerooms and finance office are maintained satisfactorily, organising stock, stationary and filing space efficiently and effectively.
  • Answer telephone enquiries within finance department and process refunds through Stripe and PayPal, where necessary.
  • Assist in the management of the sales ledger, including recovery of outstanding debtors and credit control.
  • Provide additional support for the Financial Controller and assist the finance team with any other tasks, as required.


Knowledge / Experience

  • Excellent administrative, organisation and planning skills.
  • Effective communicator, with strong written, verbal, and interpersonal skills.
  • Experience in a customer service or administrative environment, with a proven ability to handle telephone calls and emails in a prompt and timely manner.
  • Computer literate, including experience working with Word, Excel and Outlook, experience with Sage an advantage.

Personal Skills / Characteristics

  • Enthusiastic, dynamic, and highly motivated, with a positive ‘can-do’ attitude.
  • Well organised, with a structured approach to work and excellent attention to detail.
  • Highly personable, friendly, and approachable, effective at building good relationships.
  • Flexible and adaptable, equally adept at working independently or as part of a team.
  • Ability to multi-task, prioritise workload and manage time to meet tight deadlines.
  • Polite, courteous, and professional manner, able to stay calm under pressure.
  • Proactive self-starter, with ability to use own initiative when necessary.

How to Apply

Please click "Apply Now” to send a copy of your CV and a covering letter, outlining your suitability for the role, to our Financial Controller, Claire Preston.

Full Job description and Person Specification available here.

Additional Information

Full Time
Job Type
Salary information
£18,000 - 20,000

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