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Community Programme Officer

British Cycling

British Cycling is the main national governing body for cycle sport in Great Britain. It administers most competitive cycling in Great Britain, the Channel Islands and the Isle of Man.

14 May 2024
Closing date
27 May 2024

About British Cycling

Linked to our new purpose of bringing the joy of cycling to everyone, British Cycling has recently embarked on an exciting new journey. The organisation has a modernised commercial and events offering grounded in social impact and storytelling, harnessing the spotlight and inspiration on Paris 2024 and our growing portfolio of major events.

About you

  • Educated to minimum GCSE standard or equivalent with significant experience of
    working in programme delivery in a predominantly volunteer led environment.
  • Evidence of great communication skills and achievement within a customer service environment.
  • Experience of working within a busy, diverse, target driven working environment.
  • Excellent attention to detail.
  • Relevant knowledge and experience of working with community groups, volunteers and with specific target groups.
  • High integrity, objectivity and an advocate for change who has a hands-on approach.
  • A passionate team member who is organised, flexible and has a solution driven approach, able to prioritise and work under pressure in a fluid environment.
  • Working knowledge and application of marketing and social media.
  • Proficient in the use of Microsoft Office Package including Outlook, Teams, Excel, Word and PowerPoint.

What will you be doing?

  • Provide excellent customer service support to the Community Programme volunteers, customers, casual employees (Area-Coordinators) & stakeholders through various communication channels, answering questions and queries in a timely and professional manner.
  • Responsible for delivery growth of the Community Programmes, working with the Community Programme Manager to deliver the programme aims, specifically connecting with the wider organisation;
  • Lead delivery contact between the Community Programmes Team and regional based Community Developers, ensuring close alignment of operational activity.
  • Provide a heightened level of delivery support for the Community Programme Area Co-ordinators including leading or assisting on monthly virtual meetings.
  • Undertake specific national Community Programme tasks / projects, assigned, and delegated from the Community Programme Manager as and when business priorities dictate.
  • Market and promote Community Programme opportunities nationally.
  • Actively engage with Community Programme volunteers with opportunities via phone call, Newsletters, email, Facebook and Instagram
  • Responsible for communicating to relevant colleagues, delivery plans and progress against own areas of community programmes responsibility.
  • Contribute to team decision making in relation to programmes, projects, business efficiency, capacity and the development of the Community Programmes Team.
  • Ensure the organisation’s commitment to equality, diversity and inclusion – as set out in the Our Ride strategy - is embedded into all work strands and own behaviour at all times.

What are the perks?

  • Competitive Salary
  • Cycle to Work Scheme
  • Generous Holidays (25 days + bank holidays)
  • Holiday purchase scheme
  • Life Assurance
  • Pension

How to Apply

To apply for this role, please click ‘Apply Now’ to begin the online application. You will require a CV and Cover Letter.

Applications close on 27th May 2024

Additional Information

Job Type
Salary information
up to £26,000

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