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Digital Support Officer

British Canoeing

British Canoeing is the UK Governing Body for Paddlesports. We have had many advances in our sport and canoeing now covers a wide range of interests and passions as a sport and a leisure activity for all.

9 Jun 2022
Full Time
Closing date
30 Jun 2022

The Digital Support Officer is a varied role. It will act as a focal point to design and develop in- house training and documentation for in-house built systems. The role will also act as a general web admin and as 1st and 2nd line support for system users, as well as organising and managing user testing.

Tasks include:

  • Troubleshoot SSO login issues by email, live chat and phone
  • Train and support staff on Wordpress across a range of websites in person and online
  • Create, develop, and manage user support documentation
  • Administer, support, and train users on our event management systemCreate and manage in-site e-forms based on organisational need
  • Administer email address changes, and web page updates
  • Organise and manage user groups for user testing and feedback
  • Complete admin tasks designated on the digital ticketing system
  • Manage and maintain lists on in-house mail system PaddleMail
  • Plot waterways on and help administer PaddlePoints paddle routes system

What We Offer

We offer a rewarding career in an organisation that cares about our staff. We work hard to ensure that we can offer a package that is fair and competitive and provides you with the support to do your job as well as you can.

We offer competitive rates of pay which are reviewed annually.

We also offer a comprehensive range of staff benefits as follows:

Health and Wellbeing

We aim to support everyone at British Canoeing to create a healthy work-life balance

  • Annual Leave- we offer enhanced levels of annual leave above the statutory minimum (minimum 25 days plus Bank holidays)
  • Flexible Working Hours and hybrid working
  • Occupational Sick Pay Scheme
  • Comprehensive Family Leave policies to support those with caring responsibilities
  • Staff Volunteering Days
  • Trained Mental Health First Aiders
  • Employee Assistance Programme – our Employee Assistance Helpline offers support to employees and their families to information, advice and counselling on a variety of personal and workplace issues.

The full job description and person specification is available to download here - Digital Support Officer Job Pack

How To Apply:

Click the 'APPLY NOW' button to submit your CV and cover letter explaining your interest and suitability for the role. This should state:

  • Your reasons for applying
  • What you think you would bring to British Canoeing with specific reference to the role details
  • Your current salary expectations
  • Current notice provisions
  • Any time when you will be unavailable to speak to us due to periods of holiday or other commitments

We reserve the right to close this advertisement early if we receive a high volume of suitable applications. Therefore if you are interested in this role, we would encourage you to submit your

Additional Information

Full Time
Job Type
Media & Digital
Salary information
£ 25,000 - 26,917

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