Digital Support Officer
British Canoeing
British Canoeing, formerly known as the British Canoe Union is a national governing body for canoeing in the United Kingdom, established in 1936 as the British Canoe Union.
- Posted
- 7 Jun 2022
- Status
- Contract - Fixed Term
- Location
- England
- Closing date
- 30 Jun 2022
The Role
The Digital Support Officer is a varied role. It will act as a focal point to design and develop in-house training and documentation for in-house built systems. The role will also act as a general web admin and as 1st and 2nd line support for system users, as well as organising and managing user testing.
Tasks include:
- Troubleshoot SSO login issues by email, live chat and phone
- Train and support staff on Wordpress across a range of websites in person and online
- Create, develop, and manage user support documentation
- Administer, support, and train users on our event management system
- Create and manage in-site e-forms based on organisational need
- Administer email address changes, and web page updates
- Organise and manage user groups for user testing and feedback
- Complete admin tasks designated on the digital ticketing system
- Manage and maintain lists on in-house mail system PaddleMail
- Plot waterways on and help administer PaddlePoints paddle routes system
For a full job description, please click here
How to Apply
To begin the application process, please click 'apply now'
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