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Digital Support Officer

British Canoeing

British Canoeing, formerly known as the British Canoe Union is a national governing body for canoeing in the United Kingdom, established in 1936 as the British Canoe Union.

7 Jun 2022
Contract - Fixed Term
Closing date
30 Jun 2022

The Role

The Digital Support Officer is a varied role. It will act as a focal point to design and develop in-house training and documentation for in-house built systems. The role will also act as a general web admin and as 1st and 2nd line support for system users, as well as organising and managing user testing.

Tasks include:

  • Troubleshoot SSO login issues by email, live chat and phone
  • Train and support staff on Wordpress across a range of websites in person and online
  • Create, develop, and manage user support documentation
  • Administer, support, and train users on our event management system
  • Create and manage in-site e-forms based on organisational need
  • Administer email address changes, and web page updates
  • Organise and manage user groups for user testing and feedback
  • Complete admin tasks designated on the digital ticketing system
  • Manage and maintain lists on in-house mail system PaddleMail
  • Plot waterways on and help administer PaddlePoints paddle routes system

For a full job description, please click here

How to Apply

To begin the application process, please click 'apply now'

Additional Information

Contract - Fixed Term
Job Type
Media & Digital
Salary information
£ 25,000 - 26,917

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