Coaching Advisor
British Canoeing
British Canoeing, formerly known as the British Canoe Union is a national governing body for canoeing in the United Kingdom, established in 1936 as the British Canoe Union.
- Posted
- 13 Jun 2022
- Status
- Full Time
- Location
- England
- Closing date
- 30 Jun 2022
The Role
We are looking for someone with a strong commitment to providing great customer service to help us maintain our 98% customer satisfaction rate!
You will be responsible for guiding someone through our range of awards to help them find the right one for them. You will ensure that they know everything they need to get in place before they attend the award and will be responsible for checking learner registrations and the results of courses when we receive them.
You will be supporting our network of freelance providers and watersports businesses as they deliver both our awards and top quality paddlesport experiences. You must be comfortable with a variety of communication methods as we use live chat, video call, email and phone calls.
This role is based at the British Canoeing offices at National Water Sports Centre in the Holme Pierrepont Country Park. We are currently exploring how hybrid working can benefit the organisation so we would expect a minimum of 2 days in the office with flexibility around days being essential.
Key Responsibilities
- Receive, process and resolve all related customer queries or orders courteously and promptly, whilst meeting department standards.
- Deliver high customer service by performing duties in an efficient, professional and courteous manner.
- Maintain accurate and up to date records.
- Communicate effectively with colleagues and positively contribute to the team.
- Positively pursue personal development of skills and knowledge necessary for the effective performance of the role.
- Ensure company policies and procedures are complied with.
- To support the Coaching department to achieve key target areas.
- Carry out internal verification and quality assurance on course submissions and registrations.
- From time to time attend and support British Canoeing events including meetings, training, moderations and conferences. (this may involve occasional weekend and/or evening work)
For a full job description, please click here
How to Apply
To begin the application process, please click 'apply now'