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Venue Optimisation Executive
Brentford Football Club
Brentford Football Club is a professional football club in Brentford, West London, England, which competes in the Premier League, the highest tier of English football, having gained promotion via the playoffs at the end of the 2020–21 Championship season.
Job Posted- 28 Nov 2024
Status- Full Time
Location- England
Closing date- 5 Dec 2024
The Role of the Venue Optimisation Executive
The successful candidate will have:
Main Accountabilities
- To ensure that any concerns you observe, or are raised with you in your role, are shared with the Safeguarding Team through appropriate channels.
- Deliver and support the Venue Optimisation Manager and Head of Venue Optimisation with a go-to-market sales strategy for the venue optimisation team and deliver on KPI’s as directed
- Ensure industry-leading service is achieved at the stadium box office
- Maintain complete knowledge of product offering to maximise sales and capture new opportunities
- Develop comprehensive understanding of the ticketing system and its capabilities to maximise opportunities for innovation
- Show initiative and solve problems efficiently and effectively
- Maintain and update club CRM system
- Daily updates and reporting to Venue Optimisation Manager/Team Leader
General Club Accountabilities
- To ensure compliance with all relevant Club policies, including health and safety policies and with specific reference to the data regulations.
- To ensure compliance with all relevant legal, regulatory, ethical, and social requirements.
- To ensure compliance with the Club’s Safeguarding Policy and processes.
- To ensure compliance with the Club’s Code of Conduct.
- To promote equity, diversity and inclusion at the Club, in line with our EDI strategy’
- To build and maintain good working relationships both internally and externally, always maintaining a professional image when representing Brentford FC
- To keep confidential any information gained regarding the Club and its personnel.
- To always maintain a flexible approach to work.
- Any other relevant tasks and duties as directed by your line manager.
Person Specification - Essential Characteristic
- Exposure to a similar role within an outbound sales environment
- Previous exposure of working within a B2C and B2B sales environment
- Exposure to a ticketing environment and with ticketing systems
- Ability to work proactively and collaboratively with others within the organisation to provide a high-quality ticketing and venue experience for fans and other ticket purchasers
Person Specification – Desirable Characteristics
- Previous exposure to different ticketing systems, Ticket Master system would be an advantage
- Desire for continuous personal improvement
Key Internal Relationships
- Operations
- Premium Services
- Marketing Services
How to Apply
Please click “Apply Now” to begin your application.
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