I.T. Support Technician
Blackburn Rovers F.C.
Blackburn Rovers Football Club is a professional football club, based in Blackburn, Lancashire, England, which competes in the EFL Championship, the second tier of the English football league system. They have played home matches at Ewood Park since 1890.
- Posted
- 15 Mar 2023
- Status
- Full Time
- Location
- England
- Closing date
- 31 Mar 2023
Job Purpose
To be responsible for all first line support including initial fault fixing of IT based problems and preparing equipment for deployment.
Duties and Responsibilities
- To provide first line support to the business over the phone or in person or via
remote software; - To be responsible for maintaining stock management of PC’s, laptops, mobile
handsets and to manage the building of PC’s and laptops to the requirements
of the business needs; - To assist the business in the adoption new services and ensure employees are
provided with the support they need to succeed; - To be the first point of contact for support calls to the IT helpdesk;
- To log all support calls on the fault logging system;
- To manage the inventory system and ensure the program is kept up to date
and recorded on the HR system; - To setup/configure I.T equipment, record and tag;
- To provide technical support to the companies mobile telephones and users;
- To provide match day technical support on a rota basis;
- To provide match day on-call assistance as and when required;
- To ensure all relevant equipment/systems are functioning prior to home
matches; - To liaise with outside suppliers / support contactors as required;
- To evaluate equipment and follow departmental procedures for the
acquirement of new equipment; - To obtain quotes for the IT Manager to review when required;
- To manage stock levels and maintain a record of equipment with stock checks;
- To maintain a required number of PC’s, laptops, mobile phones available for
distribution when required; - To maintain a schedule of review dates of equipment so to ensure they are up to
date with software and are kept in good working order physically; - To generate proposals when required or requested by the IT Manager;
Skills Required
- To be able to diagnose and fix faults with I.T equipment;
- To be able to follow instructions and perform checks of systems;
- Ability to articulate and log faults using helpdesk software;Strong interpersonal skills with the ability to communicate effectively both orally and in writing;
- To have a pleasant and approachable demeanor;
- Highly motivated;
- At times, the ability to work with the minimum of supervision;
Download full job description and person specification
How to Apply
To apply for this role, please download and complete an Application Form. Completed forms should be submitted via 'Apply Now' alongside a Cover Letter.
Applications close on 31st March 2023
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