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Academy Operations Administrator & Matchday Coordinator

Birmingham City Football Club

Birmingham City Football Club is a professional football club in Birmingham, England. Formed in 1875 as Small Heath Alliance, it was renamed Small Heath in 1888, Birmingham in 1905, and Birmingham City in 1943.

12 May 2022
Full Time
Closing date
31 May 2022


  • Communicate and promote the Academy culture creating an elite environment for the development of young players.
  • Have consistently high standards.
  • Communicate and engage with parents/guardians where appropriate.
  • Attend all professional development events.
  • Actively engage in a fully functioning competency framework and integrated appraisal process.
  • Monitor the wellbeing of Academy players at all times, liaising with the Head of Safeguarding & Player Care.
  • Ensure compliance with all the Policies and Procedures contained within the Staff Handbook, paying particular regard to the Equal Opportunities Policy and Health & Safety Policy and procedures at all times.


  • Matchday coordination of Academy fixtures (U7-U18), at Wast Hills Training Ground on Saturdays and Sundays as required.
  • Act as the main point of contact on a matchday for all visiting guests and Birmingham City staff, players and parents.
  • Provide administrative and operational assistance to the Academy Secretary to effectively coordinate Academy matchdays.
  • Set up all relevant changing rooms to be in use for the fixtures taking place on each matchday.
  • Ensure changing rooms are safe for use and have been appropriately cleaned by cleaning staff before use.
  • Display all ‘matchday logistics’ information sheets around the Training Ground for fixtures.
  • Update notice boards with pitch and changing room allocations for all teams.
  • Coordinate parking available for any team coaches, away team support staff and match officials.
  • Ensure pitches in use for fixtures are safe and an appropriate level of seating is available to players and staff from both teams.
  • Meet and greet all match officials upon arrival and ensure they are made to feel welcome at the venue.
  • Liaise with the Referee Coordinator and Assistant Academy Secretary for any late changes to match official appointments.
  • Meet and greet all visiting team players, staff and parents and direct people to the appropriate places.
  • Ensure any spectators are aware of the relevant facilities available to them and know where they are able to observe fixtures.
  • Monitor adherence to the player and parent code of conduct in place at the Academy.
  • Meet and greet all visiting scouts, ensuring that accreditation is checked with matchday Stewards and that they are escorted to the appropriate section of the venue to view the fixture.
  • Liaise with matchday Stewards to ensure the safety of all people in attendance at the venue is accounted for.
  • Coordinate matchday Stewards to ensure that parking levels are monitored and appropriately managed to ensure the safety of everyone at the venue.
  • Coordinate the exchange of team sheets between Head Coaches and Captains for any U18 fixtures.
  • Print and distribute team sheets to all spectators and scouts for any U18 fixtures.


  • To provide administrative support to the Academy Operations Manager & Academy Secretary.
  • To be a point of consultation for parents, players, staff and other officials.
  • Support the Academy Safeguarding Officer to ensure that relevant staff hold appropriate Safeguarding and Criminal Records Checks and certificates.
  • Act impartially and maintain total confidentiality and sensitivity with regards to all aspects of the Academy operations.
  • To undertake personal CPD as appropriate to meet the demands of the role.
  • Any other duties commensurate with the grade and falling within the scope of the post, as requested by the Academy Director, Academy Operations Manager or Academy Secretary.
  • Update Academy website with news, fixture information and locations where appropriate.
  • Liaising with the Club’s Health & Safety Manager as required.
  • Organisation of match officials for Academy fixtures.



Essential Requirements

  • GCSE English & Math grade C and above (or equivalent).

Desirable Requirements

  • Valid Driving Licence.
  • Educated to degree level or equivalent.


Essential Requirements

  • Experience working in a logistics role.
  • Experience working within an Academy or similar setting.

Desirable Requirements

  • Experience of managing others.
  • Experience of working with football regulations.

Knowledge and Skills

Essential Requirements

  • Written & oral skills.
  • Interpersonal skills.
  • Attention to detail.
  • Highly organised.

Personal Requirements

  • Ability to contribute to internal & external networks.
  • Ability to apply & share knowledge when appropriate.

Additional Information

Full Time
Job Type
Team Operations & Logistics
Pay Information

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