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Account Executive

Arsenal FC

Arsenal Football Club is a professional football club based in Islington, London, England. Arsenal plays in the Premier League, the top flight of English football.

24 Jun 2022
Full Time
Closing date
29 Jun 2022

This role operates under the Venue department at Arsenal Football Club and is responsible for renewing our existing members, and delivering a first-class level of service to members in the premium areas of Emirates Stadium.

Key Responsibilities

  • To deliver a consistently exceptional standard of service to all Premium Members, particularly those assigned personally to the role-holder
  • To build, develop and maintain strong relationships with the individual members assigned to the role-holder
  • To facilitate seasonal renewals of premium products, particularly those assigned to the role-holder
  • Ensure CRM system is kept up to date of all communications with members, including all past communications, feedback and complaints
  • To influence and enhance the customer experience by working with the Operations Team, Delaware North and PSSO management to continually refresh and improve the proposition
  • To ensure prompt and professional delivery of all Premium member benefits
  • To respond to member queries in line with the Arsenal Football Club (AFC) service level agreements
  • Complete all call campaigns within the established timelines
  • Conduct site visits at the Emirates and client meetings externally where necessary
  • Deliver a successful event calendar for Premium Members
  • Identify prospects for the various waiting lists through recommendations from current members
  • Where necessary, attend commercial and networking events,
  • To liaise closely with other Arsenal Departments and with third party contractors such as the outsourced catering company, providing timely and accurate information as required for members
  • To be in attendance during all match day and non-match day events, as appropriate, ensuring consistency of service levels are maintained
  • Identify opportunities for additional spend, both within the hospitality function and for the club as a whole
  • To identify ways of improving the overall match day experience, recommending suggestions and implementing them


  • Exceptional organisation skills, including the proven ability to manage a fast-paced and varied workload
  • Ability to communicate with a broad range of internal and external customers, adapting style and approach as and when required
  • Delivers tasks with skill and urgency
  • Supports club decisions and follows through on commitments made
  • Uses initiative and proactive, helping to create and implement new ideas
  • Builds and maintains positive working relationships
  • Actively cooperates and communicates with others, fostering a culture of teamwork and collaboration
  • Trustworthy, respects colleagues and demonstrates a willingness to help others achieve their goals
  • Seeks out and acts upon opportunities to improve the fan and customer experience
  • Acts with honesty and integrity, demonstrates respect, diversity and is professional at all times
  • Proactively takes on new responsibilities and seeks out opportunities to learn new skills
  • Behaves in a way consistent with the club values

Arsenal FC believes that diversity of background, skills and experience drives our success on and off the pitch. We encourage applications from women, disabled and black, Asian and mixed-heritage candidates. We are committed to the principle of equal opportunity for applicants and employees and aim to appoint on merit from a diverse talent pool.

How to apply

Please click "Apply Now” to begin the online application process before the 29th of June 2022.

Additional Information

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