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Business Co-Ordinator

Arena Racing Company

Arena Racing Company is Britain's largest racecourse group, operating sixteen racecourses and four greyhound stadia.

Posted
6 Sep 2022
Status
Part Time
Permanent
Location
England
Closing date
11 Oct 2022

At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.

We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.

About the role

The Business Co-Ordinator will work closely with the General Manager and the Duty Manager in undertaking the smooth running of race day and event bookings, answering the telephones, cashier duties and other general office duties. This role would suit someone with good office skills that is computer literate and professional on the telephone. The ideal candidate would be able to assist with any service requirements at our race meetings if required.

Key responsibilities for the role will include:

  • Answering the telephones.
  • To help run the day to day running of the General Office.
  • General Office duties to include filing.
  • Operating Event Master to take and process customer bookings. This would also include updating the management team with daily bookings.
  • Deal with enquiries and be able to answer customers on all questions in relation to our race meetings, facilities and packages.
  • Assist both the General Manager and Duty Manager as required on promoting the brand and events through our social media channels.
  • To complete any other reasonable tasks requested by management as required.
  • Assisting the Duty Manager and Finance Assistant in the cash office, cashing up, preparing floats and end of day reports.
  • Assisting with any service roles as required during race meetings.
  • Answering the door to suppliers, contractors and potential customers.
  • Signing in contractors and ensuring that they report into the correct member of the team.
  • Liaising with trainers and homing organisations and stadium affiliated homing centres to assisting with the homing of Greyhounds under the Stadium Scheme.
  • Act as a representative for the stadia and ARC at all times, leading by example to all other team members.

Qualifications:

  • Computer literate – a basic knowledge of spreadsheets and formulas.
  • Event Master experience would be beneficial although training would be provided.
  • Experience of social media.
  • Cashiering skills.
  • Call handling experience.

Essential Skills & Experience:

  • Hospitality, Sport/ Leisure, Service or Administration background would be an advantage
  • High level of interpersonal skills
  • Logical approach to tasks
  • Personable
  • Excellent approach towards time management
  • Works well under pressure
  • Organised, systematic and process driven

Key Performance Indicators:

  • Complete tasks within deadline as set by the General Manager and the Duty Manager
  • Effective undertaking of key duties
  • Building a good working relationship with customers

Other

To be an ambassador for ARC and for our site, taking personal responsibility for finding out about our product and services, and at all times striving to represent the company in the most professional, courteous and efficient manner possible.

To help support our high standards on Greyhound welfare.

This role has the potential of additional casual hours in Tote and the catering Department mainly on Thursday evenings and Saturday daytimes.

CLOSING DATE

11-10-2022


Additional Information

Status
Part Time
Permanent
Job Type
Administration
Commercial
Sport
Horseracing

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