Alpine F1 Team have a new opportunity as a Fan Experience Manager.
As Fan Experience Manager, you will manage and optimise the operational aspects of all fan experience activations, ensuring seamless and positive interactions with ALPINE fans. Collaborate with cross-functional teams to streamline fan touchpoints and resolve operational challenges, contributing to a world-class fan experience.
Key responsibilities include:
- Oversee the day-to-day operations related to fan engagement, collaborating with various teams to ensure consistent and high-quality interactions.
- Develop and implement standard operating procedures to optimise fan experience operations, including ticketing, merchandise fulfilment, and on-site logistics.
- Work closely with technology teams to integrate innovative solutions that enhance operational efficiency and elevate the overall fan experience.
- Collaborate with the marketing and communications teams to ensure seamless alignment between operational processes and overall brand messaging.
- Monitor and analyse fan feedback and operational metrics, identifying trends and opportunities for improvement.
- Liaise with external vendors and partners to ensure the smooth execution of operational plans for fan events, promotions, and contests.
- Assist in the development of training programs for staff involved in fan experience operations, ensuring a consistent and high level of service.
- Bachelor's degree in business, hospitality, or a related field (advanced degree preferred).
- Proven experience in operational roles, preferably within the sports or entertainment industry.
- Strong organisational and project management skills with the ability to manage multiple tasks simultaneously.
- Excellent communication skills, both written and verbal, to collaborate effectively with cross-functional teams.
- Analytical mindset with the ability to interpret data and translate insights into actionable improvements.
- Familiarity with ticketing systems, merchandise fulfilment processes, and on-site event logistics.
- Innovative and adaptable, with a focus on continuous improvement in fan experience operations.
- Strong problem-solving skills and ability to navigate challenges in a fast-paced environment.
- fan-centric approach with a passion for delivering exceptional fan experiences.
- Team player with a collaborative mindset, able to work across departments to achieve common goals.
- Detail-oriented with a commitment to maintaining high operational standards.
- Flexibility to work during weekends and holidays, especially during peak fan engagement periods and events.
- Enthusiasm for and knowledge of the automotive or motorsport industry is a plus.
Our offer to you
In return for your hard work and dedication we offer a team who is truly ambitious with their goals, with a unique and friendly working environment and competitive remuneration – including car schemes, pension, free onsite gym, subsidised canteen and many others.
How to Apply
To apply for this role, please click 'Apply Now' to begin the online application.
Applications close on 1st March 2024
Alpine Racing strives to be diverse and inclusive, a place where we can all be ourselves. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are committed to making a consistent, top down effort to be role models on what diversity, inclusion and belonging means in society.
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