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Venue Supervisor

All Star Tennis

The All Star Tennis Trust was set up by a group of Wandsworth players who were mindful of the positive experiences, opportunities and far reaching effects

13 Sep 2022
Full Time
Closing date
14 Oct 2022

All Star is currently looking for a new Venue Supervisor to join the existing team and manage our busy venues across the Wandsworth borough. The right candidate will gain the opportunity to utilise their skills indoors, centered around administrative/operational responsibilities and event management, as well as their skills outdoors through various physical requirements. We operate seven days a week, therefore the right candidate will complete a five day working week with shifts that include weekends.

The information below outlines the main duties and responsibilities related to this role:

Venue Management

  • To manage the day to day running of a venue including court and course bookings.
  • To ensure the venue’s overall maintenance is upheld to the high All Star Tennis standard.
  • To build, manage and maintain an effective relationship with the head coach.
  • To work with the head coach to ensure all coaching equipment is available, suitable, stored and used appropriately.
  • To maximise retail opportunities and ensure the venue maintains the required stock levels.

Programme support, Promotion and Development

  • To maintain and develop the venue ensuring increased and sustained participation.
  • To be aware of all programmes running at the venue and across all other All Star Tennis venues.
  • To ensure full administration support associated with the programme is carried out and available to the team and coaches.
  • To work with the head coach and management on the development of the coaching programme.
  • To be responsible for the collection, collation and analysis of course data on a half termly basis.
  • To support the marketing and promotion of all initiatives across the borough.

Customer Service

  • To ensure that all enquiries and approaches from the general public are dealt with quickly using the highest level of customer service in person, over the phone, or via email.
  • To contribute to the improvement and development of all customer booking journeys, both in person and online.
  • To build and maintain strong relationships with players and parents who use the venue.

Coach support

  • To provide administrative support to the coaching team and ensure they have the right resources to support their role.
  • To support the head coach with private and small group lesson distribution.
  • To be the main point of contact for new coaching staff once they have been recruited into the company. Therefore providing training and offering any additional support required.

Operational support

  • To contribute to the strategic development of all aspects of All Star Tennis.
  • To take a proactive approach towards identifying areas of development and propose plans of action to support these.

Experience & Skills

  • You must have the ability and willingness to adapt to a variety of day to day and seasonal tasks.
  • You must have experience with venue or programme management (ideally in the tennis or sporting industry).
  • An interest in sport is essential.
  • Previous experience in customer service is beneficial.
  • You should own the ability to stay proactive whilst managing multiple areas of responsibility.
  • You should own strong written and verbal communication skills.
  • You must be organised, punctual and committed.

How to Apply

Please send a CV and a one-page cover letter to our team by clicking 'apply now'

Additional Information

Full Time
Job Type
Stadium / Facilities Management
Salary information
£25,000 - 27,000

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