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Matchday Safety Steward

AFC Bournemouth

AFC Bournemouth is a professional association football club based in Kings Park, Boscombe, a suburb of Bournemouth, Dorset, England. The team compete in the Championship, the second tier of the English football league system.

21 Apr 2022
Contract - Fixed Term
Closing date
31 May 2022

AFC Bournemouth has an exciting opportunity to grow its stewarding team and are looking for enthusiastic candidates to be an integral part of AFC Bournemouth’s matchdays, helping to keep all persons present at Vitality Stadium safe to enjoy the excitement of competing in the highest tiers of English football.

AFC Bournemouth is a family and community club. We strive to deliver a professional, friendly and welcoming approach across all areas of the club to all its stakeholders.

Main Duties

  • To provide an excellent service to home and visiting supporters.
  • To attend all pre-match briefings.
  • Carry out pre-event safety checks.
  • Attend all training required by the club.
  • Implement the League’s Ground Regulations.
  • Maintain a safe environment while ensuring a good matchday experience for all persons present.
  • Controlling or directing people who are entering or leaving the ground, to do so in a safe manner.
  • To represent the Club’s welcoming and friendly ethos; to provide information and assistance as required.
  • Recognising potential issues and reporting them to a supervisor or the Control Room.
  • Staffing entrances exits and other strategic points to, from and within the stadium.
  • Ensuring and maintaining that all safe exit routes remain clear during the progress of the specified activity.
  • Undertaking specific duties in an emergency, or as otherwise directed by the Safety Officer.
  • Assisting in the safe operation of the ground, not to view the activity taking place; and understanding their general responsibilities towards the Health & Safety, including any specific Covid-19 measures that may be in place.
  • Assisting to ensure safeguarding of all persons present, including vulnerable adults, children and themselves.
  • Checking accreditation in restricted areas and ensuring only those authorised to do so have access.
  • Ensure a full report of any incidents is accurately completed before finishing duty.
  • Acquire a good knowledge of stadium layout.
  • To be the first point of call for any incidents or issues in the stadium.
  • Obligation to adhere to the club’s health and safety policy and procedures.
  • As a member of staff to ensure in all matters you follow and actively promote the club’s equality policies and practices to ensure a welcoming, safe and inclusive. environment for everyone engaged with the club.

Key Competencies

  • Possess or be willing to undertake NVQ Level 2 in Spectator Safety, such training to be provided by the club.
  • Excellent customer service and communication skills, including a calm approach to difficult situations.
  • A strong desire to work as part of a team to deliver a safe and enjoyable matchday.

General Information

  • Please note you may be required to complete a DBS check for this role.
  • This role is on a casual worker contract basis and will be renewed seasonally.
  • Shifts are normally 5 hours on a match day, with 3 hours of reporting duty and 2 hours for the duration of the match.
  • Report time for a 15:00 kick off will be 12:00.
  • Finish time for a 15:00 kick off is between 17:00 and 17:15.
  • Report time for a 19:45 kick off is normally 16:45.
  • Finish time for a 19:45 kick off is normally between 21:45 and 22:00.

How to Apply for this role:

Please click 'Apply Now' to attach your CV and covering letter.

Additional Information

Contract - Fixed Term
Job Type
Event Management
Stadium / Facilities Management

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