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Ticketing Lead

2023 UCI Cycling World Championships

From 3 to 13 August 2023, the UCI Cycling World Championships will deliver one of the most important moments in the history of the sport, bringing the global cycling family together for the first time.

Posted
16 Sep 2022
Status
Full Time
Location
Scotland
Closing date
1 Oct 2022

The Union Cycliste Internationale (UCI), the international federation for cycling, currently stages annual individual world championship events in each of its cycling disciplines (from Road and BMX Racing to Urban and Para Track Cycling) in different host cities around the world.

In 2023, the inaugural UCI Cycling World Championships (‘2023 UCI Cycling Worlds’) will bring together 13 world championships from 9 different cycling disciplines in one unprecedented event for the first time ever, which will see thousands of the world’s best able-bodied and para cyclists vying to be crowned world champion and win the prestigious ‘rainbow jersey’. The 2023 UCI Cycling Worlds will be the biggest cycling event ever to take place.

This is an incredibly exciting time to join the team as momentum builds towards the Championships 3 – 13 August 2023. As venues and venue plans are developed, this role will oversee the recruiting and management of a Ticketing Operations Manager and liaison with venue ticket coordinators as required.

Qualifications

Experience

  • Previous experience in delivering ticketing strategies for large scale events and leading the operational delivery and commercialisation of ticketing
  • Experience of managing manifests from venue build to settlement
  • Experience of training and managing staff with the ability to support, motivate and direct a team.
  • IT skills- particularly Microsoft Office, Microsoft Excel and Microsoft Word
  • Experience of creating efficient systems and processes
  • Experience of financial sales forecasting, managing budgets over £100,000 and projected revenue over £1,000,000
  • Strength in building and maintaining positive working relationships
  • Experience of handling customer service and complaints
  • Planning multiple workstreams/venues, delivering to deadlines

Knowledge

  • Knowledge of ticketing system venue build, testing and on-sale of tickets in line with event/venue needs and objectives
  • Knowledge of managing ticketing inventory across multiple price bands (including dynamic pricing)
  • Customer data management, ensuring data protection act, GDPR guidance and privacy policy are adhered to at all times
  • A general understanding of cycling and its various disciplines is advantageous
  • Detailed understanding of the key stages of an effective client/customer journey and service offering as well as demonstrable client servicing/account management techniques informed by what clients want or need in a relationship manager


Skills

  • Capacity to manage ticket sales, manifests and operations for multiple venues simultaneously in an effective and efficient manner, meeting deadlines and objectives.
  • Ability to quickly create and maintain positive stakeholder relationships
  • High degree of computer literacy with ability to use Microsoft Excel, Word and PowerPoint, Office 365, Adobe Acrobat
  • Strong negotiation and presentation skills, both internally and with clients
  • Ability to anticipate client group needs, respond appropriately to all client’s queries and from time-to-time push back or seek alternative solutions
  • Strong planning and organisation skills with excellent attention to detail
  • Willingness to travel to attend meetings at various sites/venues
  • Ability to prioritise and work under pressure
  • Ability to work in a dynamic, flexible and continually changing environment and willingness to work as required
  • Highly collaborative, engaging effectively with colleagues and takes the time to engage with team members
  • Ability to identify project risks and issues, to propose creative solutions and escalate as appropriate.

For more information, please see the full job description by clicking here.

How to Apply

Please click 'Apply Now' to begin the online application process.

By applying for this position through VisitScotland’s recruitment site, you note that as part of the recruitment process, your CV and covering letter and any personal data contained therein may be shared with the following third parties for the purposes of reviewing, sifting, shortlisting and interviewing candidates: Scottish Government, UK Sport, British Cycling, Glasgow City Council, Glasgow Life and sportscotland. All third parties are required to take appropriate security and organisational measures to protect your personal information in line with data protection legislation and our policies. We do not allow third-parties to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions. For more information, please see VisitScotland’s privacy notice on its recruitment site.

Please note, HR support for 2023 Cycling Worlds Ltd, including recruitment activity is provided by VisitScotland Human Resources Team.


Additional Information

Status
Full Time
Job Type
Commercial
Sport
Cycling

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